Our next day delivery charge is free for orders over £40.00 (excluding vat). For orders below this value, the charge is just £7.95.
Deliveries within certain parts of the East Midlands are provided free of charge, for further details please contact us on;
Tel: 0800 1700197
Customers outside the East Midlands can enjoy free delivery on all orders by special arrangement, we do not deliver to the Channel Islands.
Furniture Delivery although free carries a heavyweight surcharge of £20 which is subsidised by us. Delivery usually consists of a two-man team hence the additional cost, if you have a specific requirement please get in touch for an exact price, local deliveries by our own vans are free.
Damaged Item(s) received:
Please ensure you let us know within 2 days of receipt of the item if it arrives as damaged. Mark clearly on your despatch paperwork from the courier which item the damage relates to. We will arrange for the item to be collected within 3 working days free of charge and a refund applied. A replacement will be sent out to you if still required, please indicate this when you complete the Query form.
Unwanted Item(s) received:
If you wish to return an item for any reason you can do so up to 28 days after you have received the goods for a full exchange or refund. You must contact us within 14 days of the arrival of the goods to notify us of a returns request. The item needs to be in the original, unopened, packaging without any markings or scribbles. Goods which are returned that are unfit for resale or do not match the returns requested will not be credited.
Once a product has been confirmed as meeting our returns criteria a full refund will be processed within 14 calendar days of us receiving the goods. Due to health and safety reasons, we are unable to take back any food or drink items, biscuits, coffee and water, etc. These items are clearly marked on the product page as non-returnable.
If you contact us more than 14 days after delivery, we may be able to accept the goods back but a re-stocking fee may apply.
Incorrect Item(s) received:
Please ensure you let us know within 2 days of receipt of the order if you receive items not in compliance with your request. We will arrange for the item to be collected within 3 working days free of charge. A replacement will be sent out to you if still required, please indicate this when you complete the Query form.
I haven't received my entire order:
Firstly, please check your despatch paperwork to ensure the item you are missing was definitely marked as included in your shipment. The item you ordered may be out of stock, if so, this can be checked from within your order management page on the site. If the item was marked as included then please let us know within 3 days of receipt of the order and we will arrange a replacement to be sent to you.
Faulty Item(s) received:
Depending on the item that is deemed faulty you may need to contact the manufacturer directly for resolution (in most cases of hardware items). If you are unsure though please contact us in the first instance and we will advise you. For items that are not covered by manufacturer's warranty then we will arrange collection and refund you accordingly. Replacement goods are subject to manufacturer's warranty terms and conditions. When returning faulty items to us please ensure they are well packaged using the original packaging where possible. If this is not available please use alternative packaging as the couriers will not collect items that are not adequately boxed.
Some products that we supply are non-returnable, including but not exclusively limited to Food and Drink products, First Aid products and some Furniture lines which are made to order. Non-returnable products will be clearly flagged in the shopping basket and you will be asked to agree to our non-returnable item policy prior to placing your order. If you have any questions relating to non-returnable items please call us on 0115 9826 777.
Please don't return items of your own accord, we promise to collect within 3 working days of your collection request. We will attempt to collect a maximum of 3 times but failure to reach you after the third will determine a refund will not be possible. It is important you try to let us know about your returns within the requested guidelines, if you fail to do so we will try to accommodate a return and refund but can't make a promise that we will be able to.
If your collection has not been made within 4 days of our communication then please do prompt us and we will chase this for you.
If your purchase was made by debit/credit card then the refund will be processed directly back to the card. If you have a credit account with us then the credit note will be applied to your account and visible on your monthly statements. Credit notes or refunds will be applied within 14 days upon receipt of goods back to us if items are in accordance with the guidelines above.